Rollover Credits Are About to Change How You Shop
Life is different week to week—and now, your delivery size can be, too. Introducing Rollover Credits, a brand new feature that gives you the flexibility to order exactly how much food you want in your delivery, without having to use up your exact credit amount.
Need a little less food than usual this week? No problem. You can get a smaller delivery without having to adjust your plan size. Just save your delivery (as long as it’s at least 20 credits) and any leftover credits will be saved in your Wallet to use in the future.
That’s right—you never have to over-order just to use up your credits ever again. A win-win for you and for the planet!
The best part? You can use your rollover credits to get larger deliveries when you need more food, without having to pay extra.
Take a look at the Q&A below to learn a little more about this new feature.
How do Rollover Credits work?
Rollover Credits let you order exactly how much food you want each week, rather than having to use up your exact credit amount. That means you can now easily get a smaller delivery without having to change your plan size, then use the leftover credits for future deliveries.
Rollover Credits won’t impact the cost of your plan. For each delivery, you’ll still be charged your usual plan price, but we’ll rollover any unused credits to your Wallet for you to use to add extras to future deliveries. (Consistent plan pricing = no need to recalculate your budget each week.)
The best part? You can use your rollover credits to get larger deliveries on weeks when you need more food, without having to pay extra.
Just save your delivery (as long as it’s at least 20 credits!) and any leftover credits will be saved in your Wallet to use in the future. FYI: rollover credits expire 180 days from your last delivery date.
Where can I view my credits?
Your Wallet is the go-to spot to find Rollover Credits (and much more).
To access your Wallet, just tap the ‘Profile’ tab in the app or the ‘Account’ dropdown menu on the web. There, you’ll find your weekly Plan Credits and any Rollover Credits that you didn’t spend on previous deliveries (along with your Account Balance, which reflects money added to your account from gift cards and referral rewards!).
When will my rollover credits show up in my Wallet?
Your Wallet updates on a weekly basis. Once your delivery has been processed, we’ll update your Wallet to show any credits that have been rolled over—so no need to worry if you don’t see your rollover credits in your Wallet right away!
How are rollover credits different from my account balance?
Credits are what you use to shop and fill your cart with when editing a delivery.
Your Plan Credits are the number of credits allotted to your delivery according to the plan size you’ve chosen. These stay the same week to week, unless you head to your settings to adjust your Plan Details.
Rollover Credits are any credits you didn’t spend on a previous delivery. You can use them anytime (up to 180 days after your last order) to add extra items to your delivery.
Your Account Balance reflects a cash value that we’ve added to your account from gift cards, referral rewards, and more. We’ll automatically apply any money in your Account Balance to your payment.